Frequently Asked Questions

KOBY Dog Probiotics are easy to use! Simply sprinkle the recommended amount of powder over your dog's regular food once daily.

Dosage by dog size:

• Up to 80 lbs: 2 scoops
• Over 80 lbs: 4 scoops

Mix the powder with your dog's food one time per day. For best results, use daily and consistently. Just like with humans, supplements can take up to three months to show their full benefits, so we recommend giving KOBY time to work its magic!

KOBY Dog Probiotics contain clean, research-backed ingredients with zero artificial fillers.

Active Ingredients (per 2-scoop serving):

Organic Probiotic Blend (60mg) featuring 8 clinically studied strains:

• Lactobacillus acidophilus – Supports digestive comfort and gut health
• Bifidobacterium animalis – Assists with stool consistency
• Bifidobacterium longum – Promotes immune balance and helps with itching
• Lactobacillus rhamnosus – Supports digestive wellness
• Enterococcus faecium – Helps maintain firm stools
• Streptococcus thermophilus – Facilitates nutrient digestion
• Bifidobacterium bifidum – Essential for immunity and absorption
• Lactobacillus plantarum – Provides gut lining support

Other Ingredients:

• Organic Beef Bone Broth Powder
• Organic Yeast Extract

What's NOT inside: No artificial preservatives, sweeteners, dyes, hormones, animal by-products, or palm oil.

Yes. Every batch is third-party tested for purity, potency, and consistency. We also screen for heavy metals, pesticides, and microbes, and manufacture in GMP-certified facilities.

Quality and safety are our top priorities, which is why we hold ourselves to the highest manufacturing standards to ensure every scoop supports your dog's health.

Yes, KOBY can generally be given alongside other supplements. Our probiotic formula is designed to complement a healthy diet and wellness routine.

However, if your dog is currently on prescription medications, we recommend consulting your veterinarian first to ensure there are no interactions. Your vet knows your dog's specific health needs best and can provide personalized guidance.

KOBY Probiotics are gluten-free and free from common allergens like chicken, dairy, soy, and corn.

Our formula contains:

• Organic beef bone broth powder
• Organic yeast extract
• 8 probiotic strains

If your dog has specific food sensitivities or allergies, please review the full ingredient list on the product label. When in doubt, consult your veterinarian about whether KOBY is right for your pup.

Some pet parents notice positive changes within the first 1-2 weeks, but probiotics work best with consistent daily use over time.

Here's what to expect:

First 30 Days:
You may notice firmer poops and less frequent scratching – signs the friendly bacteria have found their new home in your dog's gut!

31-60 Days:
With digestive balance returning to normal, you'll see a noticeable difference in your dog's behavior and overall wellness.

60+ Days:
Complete digestive wellbeing gives your pupper full support for boundless energy and a shiny coat that makes other dogs jealous!

Remember: Just like with humans, supplements can take up to three months to show their full benefits. Use daily for best results.

Currently, KOBY is only available through our website at kobypets.com.

By selling direct-to-consumer, we're able to:

• Ensure maximum freshness
• Maintain strict quality control
• Offer the best value without retail markups
• Get your order to you quickly with free shipping

Plus, ordering online gives you access to our subscription options and 180-day money-back guarantee!

Store KOBY in a cool, dry place away from direct sunlight. Keep the lid tightly sealed to maintain freshness.

No refrigeration required! The probiotics are shelf-stable and will stay effective when stored properly at room temperature.

Yes! KOBY Probiotics are safe for dogs 2 months and older when used as directed.

For puppies under 25 lbs, use 2 scoops daily mixed with food. Probiotics support healthy digestive development and immune function in growing pups.

If your puppy has specific health concerns, please consult your veterinarian before starting any new supplement.

Probiotics are generally very safe, even if your dog gets a little extra by accident. An occasional double dose is unlikely to cause harm – worst case, your dog might have slightly softer stools for a day.

However, for best results and to avoid wasting product, stick to the recommended dosage based on your dog's weight.

If you have concerns about a large overdose or notice any unusual symptoms, contact your veterinarian.

Our subscription program offers several perks:

✅ Never run out – Automatic deliveries on your schedule
✅ Save money – Subscribers get the best pricing
✅ Free shipping – On all subscription orders
✅ Total flexibility – Skip, pause, or cancel anytime
✅ Easy management – Update delivery dates and quantities from your account

You stay in complete control, and your pup never misses a dose!

To log in:

1. Click "Account" or the person icon in the top right corner
2. Enter your email and password
3. Click "Sign In"

If you've forgotten your password, click "Forgot Password" and we'll send you a reset link via email.

To update your information:

1. Log in to your account
2. Go to "Account Settings" or "Addresses"
3. Edit your billing or shipping address
4. Click "Save"

For subscription orders, these changes will apply to your next delivery. If you need to update an order that's already placed, contact us at hello@kobypets.com as soon as possible.

You have full control over your subscription:

To pause:

1. Log in to your account
2. Go to "Manage Subscription"
3. Select "Pause Subscription"
4. Choose how long you'd like to pause

To cancel:

1. Log in to your account
2. Go to "Manage Subscription"
3. Select "Cancel Subscription"
4. Confirm cancellation

You can also reach out to us at hello@kobypets.com or call 619-289-7106 and we'll help you out!

Yes! You can skip any upcoming delivery:

1. Log in to your account
2. Go to "Manage Subscription"
3. Select "Skip Next Delivery"

You can skip as many deliveries as you need. Your subscription will remain active and resume with the following scheduled delivery.

Once your order ships, you'll receive a tracking number via email.

To track your package:

1. Click the tracking link in your shipping confirmation email
2. Or log in to your account and view "Order History"
3. Click on your order to see tracking details

Orders typically ship within 24 hours and arrive within 3-5 business days (continental US).

Standard Shipping: 3-5 business days (continental US)
Processing Time: Orders ship within 24 hours on business days

All orders over $50 qualify for FREE shipping!

Once your order ships, you'll receive a tracking number so you can follow your package every step of the way.

No, a signature is not required for most orders. Your package will be left at your door or in a secure location designated by the carrier.

If you have specific delivery instructions (like "leave at side door"), you can add them during checkout or contact the carrier directly using your tracking number.

We're sorry to hear that! We take packaging seriously, but sometimes things happen in transit.

Please contact us right away at hello@kobypets.com or call 619-289-7106 with:

• Your order number
• Photos of the damaged package
• Description of the damage

We'll send you a replacement immediately at no extra cost.

First, please check:

• Your front door, back door, and mailbox
• With neighbors or building management
• The tracking details to confirm the delivery address

If you still can't locate your package, contact us at hello@kobypets.com or 619-289-7106 within 48 hours of the delivery date. We'll work with you to resolve the issue, whether that means filing a claim with the carrier or sending a replacement.

Currently, we only ship within the United States (including Alaska and Hawaii).

We're working on expanding our shipping to international locations in the future. If you'd like to be notified when we start shipping to your country, please email hello@kobypets.com and we'll add you to our list!

Yes! We offer a 180-day money-back guarantee because we're confident your dog will love KOBY.

If you're not completely satisfied for any reason, contact us within 180 days of purchase and we'll provide a full refund – no questions asked. That's our Happy Pup Promise!

Email us at hello@kobypets.com to start your return.